Refund and Cancellation Policy

At MyRadioStream, we care about your satisfaction. If you are not satisfied with our online radio hosting services, please read our terms regarding the free trial period, invoicing, refunds, and subscription cancellations.

1. 7-Day Free Trial (No Obligations)

  • Risk-Free and Free of Charge: We offer a 7-day free trial for selected service packages so you can test our features without entering any payment details.
  • Automatic Suspension: If you do not purchase a paid service during these 7 days, your trial account will be automatically suspended. You do not need to manually cancel anything, and no charges will occur.
  • Upgrading to a Paid Plan: To keep your radio running and unlock full access, you must purchase a paid subscription at any time during the 7-day trial or after your account is suspended.

2. Order of Paid Services and Invoicing

  • Automatic Payment: When ordering paid services (monthly or annual subscriptions), payment processing occurs automatically.
  • Instant Activation: Immediately after successful payment processing, the system automatically creates or upgrades your account and grants you instant access to your streaming control panel.
  • Invoicing Intervals: Billing and invoicing are fully automated and occur in either monthly or annual intervals, depending on your selected subscription plan. Invoices are automatically sent to your registered email address.

3. 14-Day Money-Back Guarantee

  • Monthly and Annual Subscriptions: If this is your first purchase of a paid package, you have the right to a full refund within 14 days of your first payment.
  • No Questions Asked: You can request a refund within this period without providing any specific reason.

4. Terms for Discounted Annual Subscriptions

  • Discounted Price: Annual subscriptions include an extra discount compared to monthly payments and are intended as a long-term commitment.
  • Cancellation After 14 Days: If you decide to cancel your annual subscription after the 14-day guarantee period, the service will remain active until the end of the pre-paid year. No refunds will be issued for the remaining months.
  • Automatic Renewal: Annual subscriptions automatically renew for another year under the same discounted terms unless cancelled before the renewal date.

5. Refund Exceptions

Refunds cannot be claimed for the following items:

  • Domain Registration and Transfers: Fees for purchasing or transferring domain names are non-refundable.
  • Setup Fees: Once the service has been successfully activated, the setup fee is non-refundable.
  • Overage Fees: If you exceed the limits set in your plan (e.g., bandwidth limits or listener slots), fees for overages will not be refunded.
  • Terms of Service Violation: Refunds will not be granted to customers whose accounts have been suspended due to a violation of our Terms and Conditions (e.g., illegal content stream or copyright infringement).

6. Subscription Automatic Renewal

  • Notification: We send a renewal reminder (both monthly and annual) 14 days and 24 hours before the automated payment collection for the next period.
  • Accidental Renewal: If you forgot to cancel your subscription in time, please contact us. We review these cases individually and usually issue a full refund if requested immediately after the payment is processed.
  • Chargebacks: If you initiate a chargeback through your bank instead of contacting our support, we will dispute the claim and your account will be permanently blocked.

7. How to Request a Refund and Contact Information

  1. Send an email directly to our support team at: support@myradiostream.eu.
  2. Include your invoice number, username, and the email address associated with your account.
  3. We will process your request within 7 business days.
  4. Refunds are issued exclusively back to the original credit card, PayPal account, or bank account used for the purchase.